Returns & Refunds Policy

We offer a 14-day return window from the date your order is delivered.

To be eligible for a return, items must be:

• Unworn, unused, and in original condition
• Free from perfume, deodorant, makeup, or any scents
• Returned with all original tags attached
• Returned in original packaging

Returns that do not meet these conditions may be declined and returned to you.

To initiate a return, please log in to your customer account and register your return through the returns section.

Returns must be registered through your account before being sent back. Items returned without a registered return request may not be accepted.

Once your return request has been approved, you will receive further instructions on how to return your item. Returns should be sent back promptly after approval. Returns sent after an unreasonable delay may be declined.

• Returns are accepted for refund or store credit.
• An AED 25 return fee will be deducted from your refund.
• Original shipping fees are non-refundable.

Refund Processing

Once your return is received and inspected:

• Refunds will be issued to your original payment method.
• Please allow 10–15 working days from delivery to our warehouse for processing.
• Your bank or card provider may take additional time to reflect the refund.

For orders outside the UAE:

• Returns are accepted for store credit only.
• Store credit is valid for 6 months from the date of issue.
• Return shipping costs will be deducted from your store credit.

Important

• Customers are responsible for all return shipping costs.
• Any duties, taxes, or customs charges on return shipments must be covered by the customer.
• State of Her is not responsible for returns lost due to incorrect return shipping information provided by the customer.

If a shipment:

• Is refused due to unpaid duties/taxes, or
• Remains in customs and is returned to us

Then:

• All return shipping, duties, and handling fees will be deducted.
• The remaining balance will be issued as store credit only.

Returns that incur unpaid customs charges upon arrival may be refused and returned to the sender.

• Sale items are not eligible for refunds.
• Sale items may be returned for store credit only within 14 days of delivery, subject to eligibility conditions.

We do not offer direct exchanges.

The fastest way to secure your preferred item is to:

1. Return your original item
2. Place a new order

All items are quality-checked before dispatch. However, if you receive:

• A damaged item.
• A defective item.
• The wrong product.

Please contact us within 48 hours of delivery at:

info@shopstateofher.com

We will resolve the issue as quickly as possible.

Pre-order items are made to order and

• Cannot be cancelled once placed.
• Are eligible for return under standard policy once delivered.

Due to our fast fulfillment process:

• Orders cannot be cancelled once placed.

• Returns are not processed on Sundays.
• Delivery fees are non-refundable.
• We reserve the right to refuse returns that do not meet our policy.

For any questions regarding returns, please contact:
info@shopstateofher.com

We’ll be happy to assist you.