1. Information we collect
Information you provide to us
When you interact with our website, we may collect:
- Name, email address, phone number
- Billing and shipping address
- Payment confirmation details
- Account login details (if applicable)
- Any information you provide through customer support or enquiries
Information collected automatically
When you browse our site, we may collect:
- Device and browser information
- IP address and location (approximate)
- Pages viewed and interactions on the site
- Referral sources (how you found us)
This information is collected using cookies and similar technologies.
Information from third parties
We may receive information from trusted partners, including:
- Shopify (our e-commerce platform)
- Payment processors
- Analytics and marketing partners
2. How we use your information
We use your personal information to:
- Process and fulfil your orders
- Deliver products and provide updates
- Manage returns and exchanges
- Communicate with you
- Provide customer support
- Improve our website and customer experience
- Prevent fraud and protect our business
- Send marketing communications (where you have opted in)
3. Sharing your information
We share your information only where necessary, including with:
- Shopify (to operate our store)
- Payment providers (to process transactions securely)
- Shipping partners (to deliver your order)
- Analytics and marketing platforms
We may also share information if required by law or to protect our rights.
We do not store or have access to your full payment details. All payment transactions are processed securely through third-party providers.
We do not sell, trade, or rent your personal or payment information to third parties.
4. Cookies and tracking
We use cookies to:
- Ensure the website functions properly
- Remember your preferences
- Analyse site performance
- Personalise content and marketing (where permitted)
For more information, please refer to our Cookie Policy.
5. Data Retention
We retain your personal information only as long as necessary to:
- Fulfil orders
- Meet legal and accounting obligations
- Resolve disputes
You may request deletion of your data at any time.
6. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or updates
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
7. International data transfers
Your information may be processed outside your country, including in regions where data protection laws may differ. We take appropriate measures to ensure your data is handled securely.
8. Security
We take reasonable steps to protect your personal information through technical and organisational measures. However, no online system can be guaranteed to be completely secure.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
10. Contact us
For any questions about these Terms, don't hesitate to get in touch with us at info@shopstateofher.com.