FAQs

Yes – we currently ship across the UAE, GCC, and internationally via DHL Express.

For full shipping details, estimated delivery times, and shipping rates, please visit our Shipping Policy.

Orders are typically processed within 1–2 working days.

Estimated delivery times:

Please note that delivery times are estimates and may vary during busy periods, public holidays, or customs processing.

International orders may be subject to customs duties, import taxes, VAT, or additional fees imposed by the destination country.

These charges are not included in your order total and are the responsibility of the customer.

For more information, please refer to our Shipping Policy.

Once your order has been dispatched, you will receive a shipping confirmation email and/or SMS containing your tracking information.

If you have not received your tracking details, please check your spam or junk folder before contacting us.

Due to our fast fulfillment process, orders cannot be cancelled or amended once placed.

Please ensure all shipping and contact details are entered correctly before completing checkout.

We offer a 14-day return window from the date your order is delivered.

For full details and return eligibility conditions, please refer to our Returns Policy.

Returns can be requested through our returns portal.

Once your return request is approved, you will receive further instructions.

Please note that items returned without prior approval may not be accepted.

We do not offer direct exchanges.

The quickest way to secure your preferred size or style is to return your original item and place a new order.

Sale items are not eligible for refunds.

Eligible sale items may be returned for store credit only, subject to our return conditions.

All items are quality-checked before dispatch.

However, if you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery at: info@shopstateofher.com

Our sizing is based on body measurements and designed to offer a comfortable, considered fit.

You can refer to our Size Guide for general sizing guidance.

Please note that fit may vary depending on the garment design and fabric.

Each product page includes detailed garment measurements and fit notes for additional guidance.

Garment measurements refer to the actual measurements of the finished piece, measured flat.

If you are between sizes, we recommend choosing based on your preferred fit.

For a more relaxed fit, we suggest sizing up. For a closer fit, we suggest selecting your usual size.

If you need further sizing assistance, please contact our Customer Care team.

Care instructions are provided on each garment care label and may vary depending on the fabric composition.

We recommend following all care instructions carefully to preserve the quality, shape, and longevity of your pieces.

Selected pieces may occasionally be available for pre-order.

Estimated shipping timeframes will always be clearly stated on the relevant product page.

Please note that pre-order items cannot be cancelled once placed.

For general inquiries, order support, or sizing assistance, don't hesitate to get in touch with the following:

Please allow approximately 48–72 hours for a response during busy periods.

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